Oral Care FAQ
Last updated: September 30, 2026
Getquiplife Oral Care — Frequently Asked Questions
This page answers the questions we receive most often about our oral care products. For order, shipping, and return questions, see our Shipping Policy and Returns & Refunds Policy. For anything not covered here, email info@getquiplife.com and we will reply within 1 business day.
Using Our Products
How often should I replace my toothbrush head?
Most dental professionals recommend replacing a toothbrush head every three months, or sooner if the bristles become visibly frayed. Worn bristles clean less effectively. Replacement heads for compatible Getquiplife products are available in our store.
How long should a single brushing session last?
Two minutes, twice a day, is the standard most dental professionals recommend. Many of our electric products include a built-in two-minute timer with a quadrant interval alert to help you keep pace.
Do I need to use toothpaste with an electric toothbrush?
Yes. Our electric products are designed to be used with standard fluoride toothpaste. Apply a pea-sized amount to the brush head before use.
Can children use Getquiplife oral care products?
Our products are designed for adult use unless a product listing specifically states otherwise. Children should use age-appropriate oral care products and be supervised by an adult. If you are buying for a child, check the product page for age guidance before ordering.
Is it safe to use an electric toothbrush with braces or dental work?
Many people with braces, crowns, implants, and veneers use electric toothbrushes without issue, but sensitivity varies. If you have orthodontic hardware or recent dental work, check with your dentist before switching to an electric brush, and use light pressure.
Safety and Health
Are your products medical devices?
No. Getquiplife oral care products are consumer personal-care products. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or dental condition.
The information on this page is not medical or dental advice.
Correct. Nothing on this page or anywhere on getquiplife.com is a substitute for professional dental advice. If you have bleeding gums, persistent tooth pain, sensitivity that does not resolve, or any other dental concern, contact a licensed dentist. Do not delay seeking professional care because of something you read on our site.
What should I do if a product causes irritation?
Stop using the product immediately and consult a dentist or physician. If you believe the product itself is defective, contact us at info@getquiplife.com within 48 hours of delivery with photos so we can process a refund or replacement under our Returns & Refunds Policy.
Do your products contain fluoride?
Fluoride content varies by product. Check the individual product page for the full ingredient listing before ordering if fluoride content matters to you.
Are your products tested on animals?
This varies by product and by supplier. If this is a deciding factor for you, email us at info@getquiplife.com with the specific product name and we will confirm the status before you order.
Charging and Battery Care
How long does the battery last on a full charge?
Battery life varies by model. The specific runtime for each product is listed on its product page.
How do I charge my electric toothbrush?
Use only the charger supplied with your product. Charging via a mismatched adapter can damage the battery and voids any replacement consideration for battery failure.
Can I leave it on the charger all the time?
For most of our models, yes — they are designed to sit on the charging base between uses. If a specific model has different guidance, it will be stated on the product page.
Is it safe to use an electric toothbrush in the shower?
Only if the product listing explicitly states it is shower-safe. Unless stated otherwise, keep the charging base away from standing water and do not submerge the handle beyond the brush head connection point.
Cleaning and Maintenance
How do I clean the brush handle?
Wipe the handle with a damp cloth. Do not put the handle in a dishwasher, and do not submerge it in water. The brush head can be rinsed under running water.
Can brush heads go in the dishwasher?
No. Heat and detergent degrade the bristles. Rinse brush heads under warm running water after each use and let them air dry upright.
How do I store my toothbrush?
Store it upright in a ventilated area, away from other toothbrushes if possible, so the head can air dry between uses. A closed, damp container encourages bacterial growth.
Hygiene, Seals, and Returns
My product arrived with a broken hygiene seal. What now?
Do not use it. Email info@getquiplife.com within 48 hours of delivery with a photo of the packaging. We will cover return shipping and issue a full refund or replacement.
Can I return an opened oral care product?
Because oral care items are personal-care products, an opened item cannot be returned for a change of mind. This is consistent with our Returns & Refunds Policy, which lists opened intimate and personal-care products as non-returnable unless defective.
Can I return an unopened oral care product?
Yes. If the hygiene seal is intact and the item is in its original packaging, you may return it within 30 calendar days of delivery. Returns are free, and there are no restocking fees.
What if the product is defective?
Defective items are fully returnable regardless of whether they have been opened. Contact us within 48 hours of delivery with photos, and we will cover return shipping and issue a full refund or replacement.
How long does a refund take?
Once your return is received at our Livonia, Michigan facility, we inspect it within 1–2 business days and initiate the refund to your original payment method. The refund posts to your statement within 7–10 business days after that, depending on your bank or card issuer.
Orders and Shipping
How fast will my oral care order arrive?
Orders are processed within 1–2 business days. Delivery within the contiguous United States typically takes 3–5 business days after shipment. Shipping is free.
Do you ship outside the United States?
Not at this time. We ship to the contiguous 48 states only.
Can I change my order after placing it?
If the order has not shipped, email us immediately and we will try to update it. Once it is in transit, the order cannot be changed.
Independence
Getquiplife is an independent brand. We are not affiliated with, endorsed by, sponsored by, or connected to any other brand, retailer, or marketplace.
Still Have Questions?
Email: info@getquiplife.com
Phone: +1 734-425-9757
Hours: Monday – Friday, 9:00 AM – 6:00 PM ET
Mail: Getquiplife, 30679 Grandon St, Livonia, MI 48150, United States